Living Room
Living Room
Office Cleaning
Kitchen Interiors
Living Room
Bathroom
Commercial Cleaning
Living Room
Kitchen
Simply Business - Cleaners Public Liability Insurance

Simply Business - Cleaners Public Liability Insurance

Frequently Asked Questions

Q: Will you visit me to discuss my cleaning requirements?

A: Yes, we’re very happy to call round to talk through your cleaning requirements face-to-face if you wish, with no obligation whatsoever. But if you’re too busy to meet up, that’s fine too, and we can easily talk through your needs over the phone if you prefer. In any event, once you decide to use our services, our selected team member will arrange to meet with you on their first visit to get to know you and take your instructions.

Q: What security checks do you make on your staff?

A: All our team members have to provide us with comprehensive references from their former employers, which we check out in detail. Many of our team members also have CRB (Criminal Records Bureau) certification, and they are all happy for our customers to carry out police checks on them if required.

Q: What happens if I am not satisfied with the quality of work undertaken by the team member allocated to clean my property?

A: In the unlikely event that you are not happy with the standard of work, please let us know as soon as you notice there’s a problem. We’ll either work with the team member to ensure their performance lives up to your expectations, or allocate a different team member to clean your house if required.

Q: Are your team members covered by insurance?

A: Yes, we carry fully comprehensive insurance cover for any accidental damage caused by our team members whilst cleaning your house. For full details, or to view a copy of the insurance certificate, just get in touch with us.

Q: How will your team member gain access to my house if I am out at work?

All our team members can be fully trusted with a set of your keys and any alarm codes if applicable. When not in use, your keys are stored securely at our Head Office, and signed in and out by team members only when needed to visit your property.

Q: Regular domestic cleaning prices

£9.50 per hour per cleaner, for a minimum of 2 hours a week.

Q: What training do you provide to your team members?

A: All our team members are fully trained in hygiene colour coding, ensuring that different cloths are used for different areas of the home – WC only (red cloth), Baths, sinks and showers (yellow cloth), Kitchen (green cloth), Furniture (blue cloth). All our team members are also given guidance on the safe use of potentially hazardous cleaning chemicals to avoid damage to interior surfaces, and for their own protection and that of you and your family. All we ask is that you instruct our team member in the operation and safe use of your own equipment (e.g. vacuum cleaners, floor polishers, etc.)

Q: How will your team member know what needs cleaning in my house?

A: All our team members are completely comfortable with cleaning your house to a high standard without regular supervision from you. However, if there are particular jobs you want doing on a regular or occasional basis, just let them know, and they will be happy to oblige.

Q: Can I choose which day/time my house will be cleaned?

A: Yes, of course! Wherever possible (subject to staff availability) we will arrange for our team member to clean your house at the time and on the day which suits you best. Once your time and day are confirmed, we will always endeavour to stick to the same day and time each week, so you know when we’re coming. And we’ll always let you know in advance if we need to change your cleaning schedule.

Q: Will the same team member always come to clean my house?

A: Yes, wherever possible we will ensure that the same team member comes to clean your house on each visit. That way, you can get to know them and they can better understand your specific requirements. However, on rare occasions (e.g. due to staff illness or holidays) it may be necessary to send a different team member – we’ll always let you know in advance if this is the case.

Q: How can I get in touch to discuss my cleaning requirements?

A: It’s easy to get in touch with us! Choose from phone, email or simply complete and submit our online enquiry form. Click here to find out more.

Copyright Excellent House Cleaning Ltd | Registered in England and Wales, Company No. 08500917
Reg. Office Workspace House 28/29, Maxwell Road, Peterborough PE2 7JE | info@excellenthousecleaning.co.uk

30 days Money Back Guarantee